Shipping Information for Orders over $300
Shipping Information
The short version: Free shipping is offered as a courtesy — not a policy — on most orders over $300 within the contiguous US via standard UPS Ground only. Free shipping does not apply to rush orders, promotional orders or sale items. Wheeled and roller bags are excluded at all times. Bulky items like hoodies, thick jackets and oversized garments may be subject to shipping charges at higher order volumes. We reserve the right to modify or discontinue free shipping on any order at any time. Local pickup at our Federal Way, WA showroom is always free. We will never add charges without your approval first.
Free Shipping
At All Custom Gear, free shipping is something we offer as a courtesy to our customers — not a guaranteed policy. It is our way of saying thank you for your business and our commitment to making custom apparel as accessible and affordable as possible.
Like any small business, we occasionally face rising carrier rates, fuel surcharges, packaging costs and logistics changes that are largely outside of our control. Because of this, we reserve the right to modify, limit or discontinue free shipping on any order at any time. There may be circumstances where offering free shipping simply isn’t feasible without compromising the quality and value of the work we deliver.
In any situation where free shipping cannot be offered or must be modified, we will always communicate this clearly and promptly before your order is finalized. You will never be caught off guard by a shipping charge. Our goal is to be a trusted partner to every customer — and that means being honest with you, even when the answer isn’t what you were hoping to hear.
We appreciate your understanding and your continued support of our small, family-owned business. It means the world to us.
Free shipping is available on qualifying orders of $300 or more on standard apparel shipped via standard UPS Ground within the contiguous United States. Free shipping does not apply to:
- Orders requiring special handling or delivery requirements
- Rush or expidited shipping orders
- Promotional or sale orders
What’s Included
Free shipping applies to all custom imprinted orders of $300 or more on garments that pack efficiently — meaning we can fit a reasonable quantity into a standard box without issue. This includes items like:
- T-shirts and standard sweatshirts
- Polos and button-down shirts
- Hats and caps
- Tote bags and standard accessories
- Uniforms and workwear
- Most lightweight to mid-weight garments
If it packs well, ships well — and we’re happy to cover it.
What’s Excluded
Free shipping gets complicated with bulkier items — hoodies, heavy jackets, oversized bags, blankets and similar items that take up significantly more space and weight per piece, which makes absorbing the shipping cost impractical on our end.
Because of this, bulkier items are evaluated on a case-by-case basis. We can’t publish a hard list of what will or won’t be charged, because it honestly depends on the quantity, the item and how it ships. What we can promise is this: if shipping charges apply to any part of your order, we will always tell you before your order is confirmed — no surprises, ever.
The vast majority of orders qualify for free shipping. Our goal is always to absorb that cost on your behalf whenever we reasonably can.
Shipping Carriers & Methods
Free shipping is available via standard UPS Ground only. FedEx, USPS and expedited or rush shipping services are not included in our free shipping courtesy. If you require a specific carrier or expedited service, shipping charges will apply and will be communicated to you before your order is finalized.
Tracking information is provided for all shipped orders so you always know where your order is.
Shipping Cost Verification
Due to the ever-changing nature of the shipping industry — including carrier rate increases, fuel surcharges, supply chain fluctuations and other factors beyond our control — All Custom Gear reserves the right to verify and confirm shipping costs prior to finalizing any order.
In cases where shipping costs have changed significantly, or where an order contains items that may affect shipping rates, we will contact you before processing to confirm the final charges. No shipping charges will ever be added to your order without your prior knowledge and approval.
Shipping Timeframes
Shipping timeframes are separate from production and decorating times. Once your order is complete and ready to ship, standard UPS Ground delivery typically takes:
- Local (WA State): 1–3 business days
- Pacific Northwest Region: 2–4 business days
- Continental United States: 3–7 business days
These are estimates provided by UPS and are not guaranteed. Delays due to weather, carrier issues or other factors beyond our control may occasionally occur.
Rush or expedited shipping is available upon request and will be subject to shipping charges. Please contact us before placing your order if you have a hard deadline and we will do everything we can to accommodate you.
Local Pickup — Always Free
Prefer to skip shipping altogether? We welcome local pickup at our Federal Way, WA showroom at absolutely no charge for all orders — regardless of size, item type or order total.
Local pickup is an especially great option for:
- Larger orders with bulky items
- Orders containing wheeled or roller bags
- Customers who want to inspect their order before taking it home
- Anyone who prefers a personal touch and face-to-face service
All Custom Gear Showroom
34012 9th Ave S, Suite C6
Federal Way, WA 98003
Mon–Fri: 9:00 AM – 6:00 PM
(253) 874-1428
Our friendly staff is always happy to have you stop by. We love meeting our customers in person!
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 5 business days of the expected delivery date. We will work directly with UPS to resolve the issue and ensure you receive your complete order in good condition.
Please save all original packaging materials and take photos of any damage before contacting us — this helps us process carrier claims as quickly as possible on your behalf.