Common Questions (FAQ’s)

At our company, service is always our top priority. We’re able to produce high quality screen printing, embroidery, direct to garment printing and digital printing in-house, so we can guarantee fast service and on-time delivery. This also means that we’re not restricted to a single solution when it comes to meeting our customer’s promotional needs – we can always find the right solution for them. So if you’re looking for a one-stop shop that can take care of all your promotional needs, you’ve come to the right place!

Apparel orders exceeding $250 are shipped free anywhere in the continental USA. Some restrictions / exceptions apply.

Whether your idea was stick figures hand drawn onto a napkin or submitted in perfect vector-based formats, we will bring idea to life.

All orders and artwork is saved for 5 calendar years. If artwork is used on an order, it’s archive date is extended an additional 5 calendar years.

Upon request and if preparation charges were charged to customer, copies of all artwork and files will be submitted within one business day.

Businesses interested in wholesale pricing, must have an open account and their main product line must be within the promotional products industry. Pricing incentive programs such as free shipping, do not apply. 

On a limited basis, imprint services are offered for garments supplied by the customer. However, these services are only offered during the slower times of the year and we must view the garments before accepting.
Items with a perceived value of $30.00 MSRP or more are not accepted. It is also recommended that customers contact us prior to purchasing garments.

Turn your garment inside out.
Fill your washing machine with cold water.
Use the correct amount of soap.
Use the gentle cycle on your washing machine.
Air dry your garment or use the LOW heat setting on your dryer.

This is a pixel based file that provides the best format for printing designs with fine detail such as photos. However, pixel based (raster) images tend to require more extensive clean up and lose clarity when resized. “Pixellation” results from significant resizing of raster logos.

Ideal for simplistic graphics like logos, vector artwork uses vector equations (or geometry) to maintain a design’s proportions. This allows for designs to be resized, skewed or modified into any shape or size in exact proportions. It also supports all color types such as pantone, CMYK, RGB, etc. These attributes of vector artwork, make it ideal for recreating designs for any imprint method as it puts the imprinter in the most ideal environment to reproduce the design exactly as called out by the designer.

Orders are not restricted to ordering the same garment. Customers can mix styles and colors to achieve each minimum quantity (Within reason).

• Embroidery:
  • 12 Pieces – Standard garments
  • 3 Pieces – “Bigger” ticket brands
    (Carhartt, North Face, OurDoor, TravisMathews)
• Screen Printing
  • 12 Pieces – Standard garments
• DTG / DTF Printing
  • 12 Pieces – Standard garments
• Customer Supplied Garments – Contact us.

Orders are not restricted to ordering the same garment. Customers can mix styles and colors to achieve each minimum quantity.

• Embroidery:
  • Logo is stitched onto a piece of fabric and submitted for approval.
  • Once stitched sample approved – Final / Digital proof submitted for approval
  • Actual embroidered garment sample available for certain orders – Contact us for details.
• Screen Printing
  • Digital proof submitted for approval.
  • Actual screen printed garment sample available for high volume orders only – Contact us for details.
• DTG / DTF Printing
  • Digital proof submitted for approval.
  • Actual screen printed garment sample available for high volume orders only – Contact us for details.
• Customer Supplied Garments – Contact us.

This is a required condition of sale that some manufacturers impose onto customers. It states that up to 5% of your order may not be delivered due to the manufacture error.

For products produced in-house, DJ Imprints does not impose a 5% under run requirement. Our production process accounts for such discrepancies and if there is a unique situation where an order is delayed, the customer is contacted right away.

Customers can cancel orders up until the proof is approved.
However, customers may be responsible for any costs associated with cancelling. Labor, shipping associated with product and restocking fees imposed by the supplier (20% of MSRP price) before any reimbursement can be processed.

The size of the logo is solely up to the customer but are standard canvas sizes are listed below:

• Crest / Badge size: 4″ x 4″
  (Average badge size = 3 1/2″ x 3 1/2″)
• Caps / Hats size: 4 1/2″ x 2 1/4″ canvas size
  (Cap Average size = 2 1/4″ x 2 1/4″)
• Visors: 3 1/2″ x 3/4″ Canvas size
  (Visor Average size = 2″ x 3/4″)
• Full Size Chest / Back: 11″ x 11″ Canvas size

One great thing about embroidery, is that we have to recreate your logo from scratch whether you have perfect artwork or a hand drawn stick figure on a napkin. Just email what you have, and we can make it work.

Once your logo is digitized, no future prep costs are charged for embroidery. As long as there are no significant changes in size or to its overall design, we can use the same logo. Changing colors, adding simple text or adding personalized names does not typically require any additional preparation charges.

In order for our embroidery machines to be able to stitch your logo, they have to programmed. This process is called digitizing.

The amount of time it takes to embroider a logo is, ultimately, the main determinant of cost.
The quantity of stitches required to complete a design (or “stitch count”) is used as a barometer to estimate how long it will take to complete.

Since most logos fall under similar stitch count, we charge the same unless the design’s count exceeds our maximum allowance. If the design’s count exceeds our allowance, a slight upcharge is added to the unit cost.

The challenge is that we don’t know a logo’s stitch count until we digitize it (Prepare for embroidery).

To solve this issue, our representative sets a price based of what they’re best guess is.

This initial price represents a worst case scenario bid for the initial order. If the logo’s actual stitch count exceeds our initial estimate, the original (cheaper) price is honored. If the actual stitch count is less than our original estimate, the initial price is discounted to the correct (cheaper) rate. After this initial order, future orders are priced according to the correct / actual stitch count.

The benefit of our quoting system, is that our customers receive a final price without the uncertainty of whether their order will exceed their budget once produced.

Custom pantone colors can be matched within a few shades but, unlike screen printing and DTF printing, matching an exact color pantone color may not be possible as there are a limited quantity of thread colors offered.

Stock fonts and simple templates are available to save costs in preparation. Some templates require a slight fee but this is usually a cheaper option than digitizing a custom logo.

The size of the logo is solely up to the customer but are standard canvas sizes are listed below:

• Front Crest / Badge size: 15″ x 18″ canvas size
  (Badge average size = 3 1/2″ x 3 1/2″)
• Front Full Chest size: 15″ x 18″ canvas size
  (Front Chest Average size = 10″ x 10″)
• Back Full Back size: 15″ x 18″ canvas size
  (Front Chest Average size = 12″ x 14″)
• Short Sleeve size: 3″ x 5″ Canvas size
  (Short Sleeve Average size = 3″ x 3″)
• Long Sleeve size: 3″ x 18″ Canvas size
  (Long Sleeve Average size = 3″ x 12″)

The process of creating the screens and mounting them to a screen print press. This process is prim

For most screen printing businesses, the screen prep’s are charged separate from the garment and the printing. But why do all that math if you don’t have to?

So we set up our quoting system to wrap up all the costs into a single unit price. So if a garment is priced at $10.00 / garment. The $10.00 price represents the garment, all the logos and all the screen prep’s.

No. This service is not offered

No. Once a garment is screen printed, the ink on the garment is permanently adhered and cannot be removed. Although there are some things we can do to fix a screen printed logo, the only feasible options are to either embroider a patch or heat press a vinyl patch over a certain section.

For the most part, pricing is determinted by the number of colors required to print a design. A charge for 3 colors would be charged for a design that was red, white and blue. For designs that require special effects or an extra underbase layer is requested, pricing can be a little more.

Yes. Any pantone color can be matched. “Coated” pantone colors required.

Although the use of water based inks offer a greener alternative to plastisol inks, a screen printer’s environmental footprint is really determined by their work flow.

Energy usage and chemicals used during production are the main contributors to harming the environment. Our plastisol inks are handled with care and water based inks are available upon request. Chemicals used are eco-friendly and 100% biodegradable.

The size of the logo is solely up to the customer but are standard canvas sizes are listed below:

• Front Crest / Badge size: 5″ x 5″ canvas size
  (Badge average size = 3 1/2″ x 3 1/2″)
• Front Full Chest size: 14″ x 16″ canvas size
  (Front Chest Average size = 10″ x 10″)
• Back Full Back size: 14″ x 16″ canvas size
  (Front Chest Average size = 12″ x 14″)
• Short Sleeve size: 3″ x 5″ Canvas size
  (Short Sleeve Average size = 3″ x 3″)
• Long Sleeve size: 3″ x 18″ Canvas size
  (Long Sleeve Average size = 3″ x 12″)

DTG stand for direct to garment printing. Just as it sounds, direct to garment printing is the process of specialized inks being sprayed directly onto a garment. DTG printer’s actually resemble common household inkjet printers. A specialized printhead moves side to side and as it passes, is prints out the image line by line.

The advantages screen printing has over DTG Printing are lower unit costs (Higher volumes) and durability. In contrast, DTG printing requires little or no preparation, can accommodate poor quality images and uses environmentally safe inks. The most notable difference for DTG printing, is the clarity and the ability to print multi-colored designs at reasonable prices… especially at lower quantities.

Part of the Direct to Garment (DTG) imprint process is to use an environmentally safe chemical to pre-treat the garment prior to printing. For the most part, this chemical evaporates during production, however, there may be a slight haze or rough feeling to the surface of your garment. Please note that this chemical is eco-friendly and washes completely out with the application of simple tap water. It will also not harm any other garments it is washed with.